Join the Team!
We love sports and technology, and we build software that has a real impact for ambitious gaming operators. Our solutions help our partners thrive in a rapidly expanding global gaming landscape.
We understand that staying ahead of the competition and complying with regulations is challenging for gaming operators. Therefore, we develop solutions that assist them in growing their businesses, reducing costs, and effectively operating in multiple jurisdictions—all while delivering a better experience to customers.
Do you have a strong understanding of APIs, data monitoring tools, and technical troubleshooting methodologies, coupled with great communication skills and the flexibility to adapt to changing schedules? If so, we have an exciting opportunity for you to thrive and grow in a fast-paced environment.
This is what you will be working on:
- Providing expert-level troubleshooting of technical issues in our sports trading platform, and escalating to specialists when appropriate for further investigation, ensuring all support SLAs are met.
- Collaborating with internal teams on the resolution of technical issues, ensuring minimal disruption for customers.
- Documenting technical support interactions, including API usage examples, troubleshooting steps, and resolutions, accurately in the support ticketing system.
- Utilizing data monitoring tools to proactively identify anomalies or performance issues, taking timely measures to address any issues that arise.
- Ensuring that all product features are enabled as per customer specifications, providing guidance and assistance in configuring and optimizing their usage.
- Analysing API documentation and product specifications to assist customers in integrating our products with their systems effectively.
- Responding promptly and professionally to customer queries, providing clear and concise explanations.
- Assisting in the creation and maintenance of technical documentation, including API guides, integration guides, and knowledge base articles, to facilitate customer self-service support.
- Ensuring comprehensive support across various time zones, including coverage during US-based working hours
- Identifying opportunities to optimize and automate workflows and support processes.
We are looking for professionals with these required skills to achieve our goals:
- 3+ years of experience in a technical support role, preferably in a SaaS company.
- Strong understanding of APIs, RESTful web services, and data formats (JSON, XML).
- Experience with data monitoring tools (e.g., Grafana) to proactively identify anomalies or performance issues.
- Proficiency in reading and interpreting API documentation and technical specifications.
- Exceptional communication skills, both written and verbal, with the ability to convey technical and non-technical information clearly and effectively.
- Ability to work flexible shifts, alternating between day and night shifts to accommodate different time zones.
- Familiarity with support ticketing systems (e.g., JIRA)
- Familiarity with SQL
The following characteristics would be a plus:
- Experience working in Sports Betting industry
Benefits
Every employee receives an individual education budget per year to gain new knowledge and invest in their development by attending conferences, courses, lectures, and more! In addition to the individual education budget, there is an annual book budget dedicated to buying books the entire team can benefit from.
Since we are an international company, English is the main language we use for communicating. Therefore, we provide English classes to all our employees who are non-native English speakers and who wish to enhance their professional communication skills.
We are building advanced, proprietary data-driven solutions designed to transform the user experience and unlock the true potential of iGaming operators, which means our team members have the opportunity to work on the latest technologies and tools.
With us, you will have the autonomy to select your preferred work location, and we are accommodating with regards to work schedule as well, providing you the flexibility to work from anywhere you desire.
We work across Europe and the US, and enjoy meeting face-to-face in any of our offices so occasional travel to Zagreb, London, or Las Vegas might be on the horizon!
Health benefits of taking a vacation, such as improved productivity, lower stress, and better overall mental health, are just a few out of many reasons why at Huddle we have decided to give all our full-time employees across all our offices the benefit of having 25 days off per year.
Physical activity is an important factor for overall health and well-being, regardless of age, gender or background. Therefore we support our employees in this area as well. We offer different options, based on our employee’s location.
We help our employees to keep their health as a priority number one by covering their regular health checks that help to identify early warning signs of disease or illness. Whether it is an annual health check-up or getting a specialist physical examination at a private clinic, we got it covered.
Whether it is the flu season or you ate something bad, have a headache, or broke your finger while passionately coding, we got you covered, as we offer fully paid sick leave.
At Huddle, you have the opportunity to recommend a friend for our open roles and build your team together! Refer a friend that would be a great fit for us and earn a referral bonus of 250 – 1500 EUR net depending on seniority.
We will ensure the security of your bicycle or electric scooter while you carry out your work!
Bring your furry, non-biting dog to work. It increases energy and happiness for everyone and the colleagues appreciate the stress relief too!
Help yourself to some breakfast or a snack, whether it’s coffee or tea, fresh organic fruit, nuts or even leftovers from your colleague’s lunch (just don’t get caught for the last one!). It’s available anytime.
The Application process
Apply for Product Support Analyst
What Huddlers say
